Q. Is it safe to purchase from OMG website?
A. Absolutely YES. It is safe to do online purchase from OMG website as we keep your information discreet. OMG uses iPay88 as our payment getaway which is operated by reputable company iPay88 Malaysia. Besides, OMG also uses courier services such as PosLaju Malaysia and Skynet which can give you assurance that your parcel will be delivered safely.
Q. Should I join as OMG member?
A. We advise you to register as a member first before making a purchase in order to ensure that your mailing address is accurate and at the same time you can trace back your order thru "My Account".
Q. How do I register as OMG member?
A. Click "Create Account" at the top right menu bar and fill in your email address with preferred password. For Facebook users, you are able to signup OMG account with Facebook account. To proceed with your online purchase, kindly fill in your billing/mailing address as well.
Q. How do purchase my order on the site?
A. To order your purchase :-
1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you'll need to choose your payment method then click “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
A. ohmygundam.com.my offers various kind of Payment Methods as shown below :-
1. Credit Card / Debit Card / Online Banking / eWallet (TNG, Boost, Grabpay, Shopeepay etc) Via Ipay88
2. ATM / Manually online tranfer is available. Bank Account number and steps for payment verification are stated during your payment checkout page.
Q. How to change my account personal information and shipping address?
A. Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. How long does the delivery usually takes?
A. Dispatch will be done within 48 hours (working day). Delivery usually will take about 1-3 working days (West Malaysia), 2-6 working days (East Malaysia) and 7-14 working days (East Malaysia by Pos Domestic). However, delays will happen in peak period.
Q. I still have doubts!
A. Sorry that we are still unable to clear your doubts in the F.A.Q page. Kindly send an email to email@example.com for us to clear your doubts.